Terms and Conditions

By purchasing tickets, you are agreeing to Luminato Festival’s conditions of sale and Privacy Policy.

Artists, programme, date and event pricing subject to change without notice.

Performances start promptly at the listed time. Doors to most of our venues open 30 minutes before the scheduled time. Latecomers will be admitted into venues at a suitable break. Some performances may not include a late seating break. We cannot provide refunds to those who arrive late, or to those who leave after the performance has begun. Free and general admission events are limited to the capacity of the venue. Admission and seating is on a first-come, first-seated basis.

Management reserves the right to refuse admission by refunding the ticket price and/or to expel from the venue premises any person whose presence or conduct is deemed by it to be objectionable. Expulsion cancels the ticket and the holder thereupon forfeits all claims including any claim to a refund of the ticket price.

After processing, please contact the Box Office at 416 368 4849 or tickets@luminato.com if you have any questions regarding your order.

You may receive a special ticket offer from us. Most offers are personal, non-transferable, subject to availability and cannot be combined with other discounts or applied to an existing order. Some offers may have a specific expiry date; those that don’t may expire without notice.

Options for delivery of tickets may vary from event to event and may include being mailed, picked up or sent digitally via email. Tickets may only be picked up by the cardholder of the card used to purchase the tickets (No third party pick-up). The cardholder must present the credit card used for purchase at the time of pickup. Photo ID may be required.

When personal information is collected for a specific purpose such as fundraising or other special events, registration forms, websites, newsletters, sponsor sheets or documentation, we will provide details of the purposes for which the information is collected and is to be used. If you choose to purchase event tickets or merchandise available on our website that requires a credit card, Luminato and third-party credit card processors will collect and use your credit card information only to process the transaction-have you made on this website. For your protection, we do not maintain credit card information on file subsequent to transaction processing. This means for those subsequent transactions; you will be required to re-enter your credit card information. To change or update the personal information please use the user login option.  

All orders are subject to credit card approval and billing address verification. Please adhere to published ticket limits.

For our internal business purposes, collected information may be processed such as to analyze trends and statistics, for audits, to develop new products, to enhance our websites, to improve our services, to identify usage trends and to determine the effectiveness of our promotional campaigns 

Luminato may use your personal information to send you more information about Luminato’s events and related events sometimes held by third-party cultural organizations only if you have opted in to receive this information. 

Collected information may shared with third parties for advertising and advertising measurement purposes.

We do not sell, trade or share otherwise our mailing lists. If you wish at any time to be removed from our mailing lists or withdraw your consent to use your personal information as described in this Policy, you may do so by contacting the Privacy Officer (see details below) or through the unsubscribe link on any email received from us. 

Persons who exceed ticket limits may have any and all of their orders and tickets cancelled without notice by Luminato Festival at its discretion. This includes orders associated with the same name, email address, billing address, credit card number or other information.

Tickets are uniquely numbered for scanning verification and logging at time of entry. Any attempt to gain a second entry with a

reprinted or copied ticket will be rejected and may result in immediate investigation by venue Security personnel.

Everyone attending ticketed performances must possess a valid ticket. Make sure you purchase a ticket for everyone attending the performance including children and babes in arms.

Ticket holder acknowledges all risks incidental to any event for which they have tickets, whether occurring before, during or after the event, and hereby agrees to assume same. Admission to the event venue is subject to compliance with applicable laws, by-laws, regulations and venue rules. Failure to comply may results in non-admission or expulsion. Alcohol, illegal drugs, cameras, recording devices, clothing not being worn and bags or containers of any kind, may be excluded from the venue premises. Ticket holder consents to a reasonable examination of his/her person and effects to ensure compliance.

These terms are subject to change without notice.