Volunteer

Since our inception in 2007, volunteers have played an integral role in the successful execution of each and every Luminato event.

The annual Luminato Festival would not be possible without the help of our dedicated and diverse group of volunteers, who work alongside Luminato artists and staff to do everything from enhancing the audience experience to providing world-class customer support, both in-person and online.

If you’re new to the festival and interested in volunteering, you can scroll down to learn everything you need to know about becoming a Luminato volunteer, or click the button below to apply. If you’re a returning volunteer, click below to login and access our volunteer portal.

 

Become a Volunteer!

 

“Luminato offers a wide range of opportunities to explore the cultural heritage of Canada and the rest of the world.”

— Golam Ahmed, Former Luminato Volunteer

Our Commitment to Accessibility

Luminato’s Volunteer Team is committed to providing a welcoming and encouraging environment for all members of our community.

As part of this commitment, our volunteer team has forged key partnerships with CultureLink, a newcomer mentorship program, and Montage, a support services volunteering program, to ensure that those with varying abilities have access to the Festival experience.

  

Volunteering 101: What You Need to Know

 


How to Volunteer

If you’re interested in volunteering, we ask that you fill out a Volunteer Application form by signing up for our volunteer portal at MyImpactPage.com, or logging in if you already have an existing account.


Volunteer Requirements

All volunteers are asked to sign up for a minimum of three shifts (one shift, on average, is 4 to 6 hours long).

Our leadership volunteer roles have different time commitment expectations. Team Leader shifts range from 5 to 7 hours.

Completing a minimum of three shifts allows you to attend the volunteer party and qualify for the V.A.A.C.T (Volunteer Awards in Arts & Culture Toronto) program.


Volunteer Roles

Volunteer roles at Luminato are split into two distinct categories: on-the-ground Volunteers and Leadership Volunteers, who help train and manage other volunteers.

Ambassadors

Ambassadors warmly welcome and actively engage guests at the different venues and Festival sites. This large group of volunteers act as the public face of Luminato by greeting guests, answering general questions and providing information about different activities. 

Skills/Requirements
  • A desire to volunteer, previous volunteer experience is not required!
Expectations
  • Basic knowledge about the 2019 Luminato Festival.
  • Basic knowledge about the venue/area you are stationed.
  • Ability to interact comfortably with the public.

Festival Administrative Volunteers

Festival Administrative Volunteers (FAVs) help with “behind the scenes” tasks at Luminato’s Volunteer Centre. They use their excellent administrative and communication skills to assist the Volunteer Department with general office work such as scheduling, on-shift updates, and data entry. 

Skills/Requirements
  • Love admin work!
  • Tech savvy
  • Detail oriented
  • Hyper-organized
  • Experienced with Microsoft Office Suite
  • Willing to learn the backend of our volunteer database, BetterImpact.
Expectations
  • Be able to independently work on computer or administrative tasks
  • Provide friendly and helpful support at the Volunteer Hub

Ticket Takers/Ushers

Ticket Takers / Ushers work closely with the Ticketing Team and Front of House (FOH) Manager. This busy role requires you to tear tickets at events, usher patrons to their seats, provide information about the festival with good humour and a smile on your face.

Skills/Requirements
  • Outstanding customer service skills
  • Knowledge about your venue
  • Calm and collected attitude during stressed and busy environments
  • FOH experience
Expectations
  • Provide on-site information and directions to patrons

Floater

You are our understudy, our sixth person (for you sports enthusiasts); you’ll be there ready and willing to fill in for any role. Get ready your amazing team spirit cause it’s gonna be great.

Skills/Requirements
  • Be able to travel to festival venues at a moment’s notice
  • A “Can do” attitude
  • Friendly, adaptive personality
Expectations
  • Attend FOH training
  • Keep up-to-date with the festival’s programming and going-ons

Marketing Volunteers

Marketing Volunteers help with all things marketing. In this role you be assisting our marketing team with setting up signage, events, gathering digital content, surveying and handing out promo material to audiences.

Skills/Requirements
  • Love engaging/talking with audiences
  • Knowledge of social media
  • Detail oriented
  • Responsible with confidential information
  • Please note that some late nights maybe involved
  • Open to those of age 19+
  • Application and interview
  • Able to attend a training session

Leadership Volunteer Roles

CultureLink Mentor

As part of our partnership with CultureLink, a settlement & community services agency for new Canadians, we are recruiting mentors to work with small groups of newcomers as they prepare to volunteer at the Luminato Festival.

Mentors will guide their mentees through the CultureLink training program beginning in March. This opportunity will provide an even greater capacity to give back, both to the Luminato Festival and to a group of excited newcomers to Canada.

Between April and June, a CultureLink mentor is expected to volunteer for 40 hours, attending the following activities:

  • Interview (for new volunteer mentors)
  • Mentor Meet & Greet
  • Bi-weekly meetings with mentees
  • Training sessions
  • Luminato Festival shifts
  • Program evaluation
Skills/Requirements
  • Above the age of 19 with strong leadership skills
  • An experienced Luminato volunteer
  • Knowledgeable about both Toronto and its arts and culture scene
  • A desire to help teach newcomers and build skills
  • Patient and empathetic
  • Highly organized and great at scheduling
Expectations
  • Attend an interview with a CultureLink and Luminato staff member (if new)
  • Complete a police check with CultureLink
  • Attend Mentor Orientation and Training
  • Organize, schedule, and plan activities/meetings with your mentees
  • Guide newcomer volunteers through the Luminato program
  • Complete 3 Luminato Festival shifts with your mentees
  • Approx. 40 hours minimum time commitment between March to end of June 

Team Leaders

Team Leaders manage groups of volunteers and act as the main contact point between sites and venue staff as well as volunteers and the volunteer department. Team Leaders are responsible for assigning tasks to volunteers, rotating their team through breaks and are experts at creating a fun and focused atmosphere.

Skills/Requirements
  • Experienced Luminato volunteer
  • Friendly and personable
  • Reliable
  • Organized
Expectations
  • Attend an interview
  • Attend an orientation session
  • Attend a training session
  • Communicate clearly with volunteers and staff
  • Plan your shift accordingly
  • Confidence to troubleshoot on site.

I loved being a CultureLink Mentor! Getting to meet and build friendships with new Canadians, share my knowledge, experience, and guidance, and of course watch their enthusiasm and confidence grow as we volunteered during Luminato was an unforgettable experience. Thank you!”

— John Krissilass, Former CultureLink Mentor

Volunteer Perks

There are a lot of benefits to becoming a Luminato volunteer, but these are some of the perks that are volunteers tend to appreciate the most:

Volunteer Hours

Spend time with amazing people, supporting the arts and enjoying Toronto summer! All while logging hours for your school or work!

Networking

Meet and build relationships with people who are interested and invested in the arts.

Transferrable Skills

Develop interpersonal skills, customer service experience and more – these come in handy in any career!

Volunteer Package

Your Volunteer Package will include your Luminato Volunteer T-shirt and other fun items.

Reference Letter

We are happy to provide reference letters for your next job search.

Volunteer Party

At the end of all your hard work, we like to celebrate by throwing a fun get-together!

Plus, when you spread your love and volunteer at multiple arts and culture organizations in the city, you can attend the Volunteer Award for Arts and Culture in Toronto (VAACT)!

 

 


FAQ

Please review our FAQ before contacting our office for any additional questions.

When is Luminato 2021?

June tbd

How do I apply to volunteer with Luminato?

Please submit a volunteer application!

Do I need to attend a training session?

Yes. All volunteers are required to attend an orientation session and a training session.

Is there a minimum shift commitment required to volunteer with Luminato?

All volunteers are asked to sign up for a minimum of three shifts (one shift, on average, is 4 to 6 hours long).

Our leadership volunteer roles have different time commitment expectations. Team Leader shifts range from 5 to 7 hours.

Completing a minimum of three shifts allows you to attend the volunteer party and qualify for the V.A.A.C.T (Volunteer Awards in Arts & Culture Toronto) program.

What kind of volunteer roles does Luminato have?

Explore our list of Luminato Volunteer roles and descriptions.

Do I have to upload my resume when I apply to volunteer?

We strongly recommend uploading your resume when applying to volunteer with us, as we will check resumes for special skills when assigning volunteers to certain teams.

Do I need to have previous experience to volunteer with Luminato?

While some roles do require specific skills, our Luminato Ambassador role does not require any previous volunteer experience – simply a passion for Toronto, the arts and your enthusiasm!

I’m under 19 years old. Can I still volunteer for Luminato?

Yes, if you are between the ages of 14 and 18 you can still volunteer for Luminato. However, your parent(s) or guardian(s) will be required to sign a consent form. For more information, please send an email to volunteer@luminato.com

How can I get in touch with the Volunteer Office for any additional questions not found on this FAQ?

Please email volunteer@luminato.com


 

The Volunteer Award for Arts and Culture in Toronto (VAACT)

Luminato is proud to be a part of VAACT, a program that strives to recognize volunteers who contribute their time to multiple arts and culture organizations throughout the year in the city of Toronto. The program ends each year with an awards ceremony for VAACT participants, scheduled on International Volunteer Day.

In order to be eligible to attend the VAACT awards ceremony, volunteers must complete the minimum volunteer requirements with at least three of the cultural organizations listed below.

Arts in The Park
City of Toronto Events
Harbourfront Centre
Hot Docs International Documentary Festival
ImagineNATIVE Film + Media Arts Festival
Pride Toronto
Reel Asian International Film Festival
Toronto International Film Festival
The Toronto Fringe Festival

Sponsor

Luminato is grateful to facilities sponsor Uken Games.

Have Any Questions?
Get in Touch!

Luminato’s Volunteer Office is happy to provide any information or answer additional questions not found in the above FAQs.