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FAQ

Frequently Asked Questions – In the Wake of Progress Indoor Experience

COVID Policy:

In response to updates in public health policy from the Province of Ontario, patrons will not be required to show proof of COVID 19 vaccination in order to enter the Experience. Capacity has been determined to allow for social distancing, which is encouraged.

Face masks are optional for patrons inside the Venue. Masks (fabric or disposable, which cover both the chin and nose) remain required for staff unless actively eating or drinking.

As we have throughout the pandemic, we remain sensitive to the needs of all our patrons and will continue to post updates and communicate proactively with our patrons. 

Thank you for your patience and understanding during these challenging times.

General Information:

“In the Wake of Progress” at the COCT is a 45-minute walkthrough experience (with limited seating).

Patrons will be admitted into the venue at their assigned start time, though it recommends arriving up to 10 mins in advance to queue for entry.

Patrons are permitted to remain in the venue beyond the time of your session if space allows.  Staff will inform you of this possibility upon entry.

For more info please contact: [email protected]

Ticket info:

There are no refunds of tickets for ITWP.

All patrons require a ticket to enter.

Children under 5 are free and do not require a ticket but must be accompanied by an adult ticket holder.

The Experience has loud music and ear protection (especially for children) is advised.

Venue:

Canadian Opera Company Theatre

227 Front Street East

Toronto, M5E 1E8

Parking & Transit:

The COCT does not have dedicated parking, but there are a number of public lots nearby.

The closest subway stops are King and Sherbourne Stations

Take the King streetcar east from King Station, the COCT is a short walk south from King and Berkeley Streets or take the #75 Sherbourne Bus from Sherbourne Station to Front Street East and the COCT is a quick walk east along Front Street.

Please click on Visual Story for further info. 

Prohibited and Permissible Items:

Patrons are encouraged to leave valuables, large bags and other personal belongings at home.

For the safety of all patrons, bags entering or leaving the Experience may be subject to inspection by event staff.

Backpacks, duffle bags or luggage are not permitted in the Experience, and there is no location on-site to check a large bag.

Prohibited Items:

  • large backpacks, duffle bags, or luggage
  • paints and aerosols
  • indelible markers
  • weapons of any type
  • Food or beverages are not permitted inside the venue, except for personal capped water bottles.
  • Any items deemed by the Event staff or venue management to be inappropriate
  • Bikes, helmets, skateboards, heelys, rollerblades, and non-mobility aid scooters are not permitted in the venue
  • camping chairs

Permitted Items:

  • Cameras – per the policy below
  • Strollers
  • Walkers, mobility scooters and other mobility aids
  • service animals are permitted but please be advised, volume and visuals may be uncomfortable for animals

The Experience reserves the right to amend the above restrictions without notice. 

If you are unaware of an item you are bringing, please contact us at [email protected] in advance.

Please turn your cell phone to vibrate when inside the Experience and be respectful of other patrons when using your cell phone.

Camera Policy:

Still and video photography is permitted, and encouraged, for personal use only, with no flash.

No professional equipment permitted (unless pre-arranged with ITWP staff)

Selfie-sticks are not permitted.

When taking photographs, please respect the space and the experience of your fellow patrons and the rights of the artist under Canadian Copyright law.

Accessibility

Parking: 

There is no on-site parking but there are paid lots nearby.  For those with mobility challenges, there is ramp access to the sidewalk at the corner of Front Street East and Berkeley street nearby the main entrance to the COCT for drop-offs.

The Experience and the Venue:

The COCT entrance, exit, main Experience space and lobby spaces are entirely wheelchair accessible.

Washrooms: 

There are no barriers to the public washrooms located inside the entry lobby of the COCT, which can be accessed at any point in the 45-minute Experience.

Sensory Advisory:

The Experience contains intense moving images which may cause discomfort for people with photosensitivity.

The Experience also contains music which can at times be loud and may cause discomfort for people with sensitive hearing.  Earplugs are available upon request.

Mobility Aids and Service Animals:

Wheelchairs, walkers and scooters are all permitted. 

There is limited bench seating available for patrons who have a hard time standing for an extended period of time

Service animals are permitted.

Planning your visit in advance:

Please visit Luminatofestival.com/WAKE and click on Visual Story for detailed information on Accessibility and Advisors for ITWP at the COCT.


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