Terms and Conditions

Conditions of Sale
By purchasing tickets, you are agreeing to Luminato Festival’s conditions of sale and Privacy Policy.

Ticket Exchange Policy

In light of the evolving situation with COVID-19, we are monitoring and following all Health Canada and Toronto Public Health recommendations. Luminato Festival Toronto 2020 has been cancelled. We have revised our ticketing policies to reflect the fast-developing nature of this public health situation.

Below are the options available to our ticket holders.

  1. You may turn your tickets into a gift certificate to be used at future festivals. 
  2. You may convert your tickets into a charitable donation to Luminato Festival Toronto, recognising the likely financial challenge the pandemic will represent for Luminato as for other arts and cultural organisations. You will receive a full tax receipt including HST.
  3. You may request a full refund or partial refund by donating a portion of your ticket cost to Luminato Festival Toronto.

** The Cherry Orchard performances have been postponed to September 2020. Your original tickets for The Cherry Orchard are valid for these performances. Exact dates in September to be announced.

If you would like to access any of these options, please email tickets@luminato.com

Event Info and Admission
Artists, programme, date and event pricing subject to change without notice.

Performances start promptly at the listed time. Doors to most of our venues open 30 minutes before the scheduled time. Latecomers will be admitted into venues at a suitable break. Some performances may not include a late seating break. We cannot provide refunds to those who arrive late, or to those who leave after the performance has begun. Free and general admission events are limited to the capacity of the venue. Admission and seating is on a first-come, first-seated basis.

Management reserves the right to refuse admission by refunding the ticket price and/or to expel from the venue premises any person whose presence or conduct is deemed by it to be objectionable. Expulsion cancels the ticket and the holder thereupon forfeits all claims including any claim to a refund of the ticket price.

After processing, please contact the Box Office at 416 368 4849 or tickets@luminato.com if you have any questions regarding your order.

Promotional Offers
You may receive a special ticket offer from us. Most offers are personal, non-transferable, subject to availability and cannot be
combined with other discounts or applied to an existing order. Some offers may have a specific expiry date; those that don’t may expire without notice.

Getting Your Tickets
Options for delivery of tickets may vary from event to event and may include being mailed, picked up or sent digitally via email. Tickets may only be picked up by the cardholder of the card used to purchase the tickets (No third party pick-up). The cardholder must present the credit card used for purchase at the time of pickup. Photo ID may be required.

Credit Card Approval
All orders are subject to credit card approval and billing address verification. Please adhere to published ticket limits.

Ticket Limits
Persons who exceed ticket limits may have any and all of their orders and tickets cancelled without notice by Luminato Festival at its discretion. This includes orders associated with the same name, email address, billing address, credit card number or other information.

Ticket Scanning
Tickets are uniquely numbered for scanning verification and logging at time of entry. Any attempt to gain a second entry with a
reprinted or copied ticket will be rejected and may result in immediate investigation by venue Security personnel.

Ticket Holders
Everyone attending ticketed performances must possess a valid ticket. Make sure you purchase a ticket for everyone attending the performance including children and babes in arms.

Ticket holder acknowledges all risks incidental to any event for which they have tickets, whether occurring before, during or after the event, and hereby agrees to assume same. Admission to the event venue is subject to compliance with applicable laws, by-laws, regulations and venue rules. Failure to comply may results in non-admission or expulsion. Alcohol, illegal drugs, cameras, recording devices, clothing not being worn and bags or containers of any kind, may be excluded from the venue premises. Ticket holder consents to a reasonable examination of his/her person and effects to ensure compliance.

These terms are subject to change without notice.