Festival Policy

Accessible Seating or Assistive Devices

Luminato festival, in co-operation with our partner venues, is committed to making the festival as barrier-free as possible. Most venues are equipped with accessible washroom facilities as well as wheelchair seating locations. Discounts may be available for personal support workers for certain performances. If you have specific requirements regarding accessibility or wish to book accessible seating for a performance, please contact the Box Office at 416 368 4849. Read more about Festival Accessibility.

Arrive on Time

Luminato festival's performances start promptly at the time listed on the ticket, so please allow sufficient time for travel, parking, ticket collection, and other pre-performance activities. If you have purchased tickets to an event with general admission, we recommend arriving early. Doors for most of Luminato festival’s venues open approximately 30 minutes before the performance is scheduled to begin, unless otherwise noted or due to unforeseen circumstances.

Late Arrivals and Seating

As a courtesy to the performers and the audience, latecomers will not be seated until a suitable break in the performance and at the discretion of management. Similarly, if you leave a performance for any reason once it has commenced, you will be re-admitted only during a suitable break in the performance. Please note that at certain performances, late seating is not permitted. Luminato festival cannot provide refunds to those who arrive after, or leave during the performance once it has begun.

Have Your Tickets in Hand

To maintain a safe environment, everyone attending ticketed performances must possess a valid ticket, including children.

Tickets for Children

Please note that age restrictions may be in place for some performances during the festival, due to content and/or safety issues. Please check with our Customer Service staff prior to purchasing tickets if you have any questions regarding suitability for children for any performance.

Quiet Please

As a courtesy to musicians and/or performers as well as the audience, please keep noise to a minimum during the performance. Please turn off all electronic devices prior to the start of the program, including cell phones, alarms, portable devices and video games. If you need to keep your phone on during a performance, please turn it to silent, vibrate, or airplane mode.

Camera Policy

No recording of ticketed performances is permitted in any fashion. Flash photography, professional camera or recording equipment, laser pointers are strictly prohibited at Luminato Festival’s ticketed events due to copyright agreements. 

Outside Food and Beverages

Please note that outside food and beverages not permitted at any of Luminato festival’s indoor ticketed events. Only personal, reusable water bottles are permitted. At most locations, beverages and snacks are available for purchase onsite.

Safety First

Please be aware that for the security of our guests at certain venues, bag searches may be conducted.

First Aid

General First Aid assistance is provided at all of our venues. Please approach a Luminato festival volunteer or a venue representative for medical assistance.

Lost and Found

For items lost at one of our partner venues, please contact the performance venue directly. Any lost items that are found will be logged by date and held for 30 days. Please contact Customer Service at 416 368 4849 or at info@luminato.com for further assistance.

Weather Delays/Cancellations

Unforeseen circumstances, such as weather delays or cancellations, can affect Luminato festival’s schedule. Check this website on the day of the event you plan to attend for the latest updates.

For those sweltering summer days, keep a water bottle and sunscreen handy to beat the heat. Thunderstorms on the radar? Don’t forget your umbrella.