Festival Accessibility

Luminato Festival and its artistic & venue partners are committed to providing a festival that is accessible to everyone, including people with disabilities. Care and consideration has been taken in planning our Festival to ensure wherever possible that:

  • Our programs and services are provided in a manner that respects the dignity and independence of people with disabilities
  • Our programs and services to people with disabilities and others is integrated, allowing all an equal opportunity to participate in and benefit from the Festival

Should you have any questions or comments regarding accessibility at Luminato Festival, please call 416 368 3100, email accessibility@luminato.com or write us at:

Luminato Festival
Attn: Accessibility Coordinator
180 Shaw Street, Suite 301
Toronto, ON, M6J 2W5

All questions and concerns received will be acknowledged within a maximum of two days from the date of receipt. Response time to such submissions will be dependent on the complexity of the issue, but will not exceed 15 business days, unless there are extenuating circumstances that have been communicated to the submitter.

Purchasing Tickets

To purchase your Luminato Festival tickets please call the Luminato Festival Box Office at 416 368 4849. We accept TTY calls from all Relay Service Providers.

If you require spaces for mobility devices, such as a wheelchair or scooter, and support person or service animal please advise the ticket agent at the time of purchase. For most ticketed events, our venues have designated spaces to accommodate persons using mobility devices and their support person; spaces in these areas are sold through the venue in which the performance is held. Some box offices may also offer special pricing for an accompanying support person, please contact the venue for more information on this policy.

Our ticket agents can direct you to the appropriate box office for further information on the availability of the spaces and companion ticket programs.

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Every reasonable effort is made to ensure that all venues are fully accessible to people with disabilities. As this is not always possible, the Luminato Festival will make information about venue accessibility explicit in our communication materials. Our venues at the Hearn include accessible and adaptive seats and are available first come, first serve by calling the box office. You can find additional information about each venue and its accessibility on each festival event page.

Learn more about accessibility at the Hearn Generating Station in this article from AccessTO >

Service Animals

The accompaniment of service animals in areas/premises that are open to the public is recognized unless otherwise prohibited by law. In the event that a service animal is excluded from the premises by law, Luminato Festival will explain the reason to the individual and endeavour to make other provisions available. Luminato Festival will defer to and follow any venue specific policies and procedures.

Support Person(s)

A person with a disability who is accompanied by a support person(s) are welcome to have that person accompany them at Luminato Festival events. Some of the venues that we use may offer special pricing for an accompanying support person.  Please contact the venue for more information on their policy or our ticket agents can direct you to the appropriate box office for further information.

Accessible Toronto

Toronto is proud to be an accessible destination, accommodating travellers of varying special needs. Plan your trip to accessible Toronto with helpful maps, guides and tours from Tourism Toronto and Access Guide to Canada. Travel with a Challenge lists accessible accommodations, and to savour Toronto’s global cuisine, visit Resto Toronto and Dine.TO, which highlight accessible restaurants around the city.

Take charge of your travel needs by consulting Ontario’s Accessibility Standards.

Accessible Transportation

Dignity Transportation is Ontario’s largest transportation provider for those with special needs. Tourists with disabilities may also use the Wheel-Trans service for a two week period each year. Tourists must be registered with the specialized transit where they live (i.e. wheelchair and scooter users). Call Wheel-Trans reservations at 416 393 4222 to set up your temporary service anytime after 12 PM.

Luminato Festival is happy to offer Wheel-Trans users reimbursement for their trip to and from the Hearn Generating Station during our festival (June 10-26, 2016). Please email transportcoord@luminato.com at least one week prior to the date on which you plan to attend the festival. We will then coordinate a time to meet you at the Hearn to compensate you for your trip.

Compensation will be provided in the form of one standard TTC token per trip. Please note that if you use a Metropass, we will not be able to provide compensation for the equivalent of a trip.